7 steps to Customer Delight!
By Jeena / Filed under Collaboration, WORK is GOOD / December 12th, 2011
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Make promises you can keep – and keep them.
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Keep communication open, two-way and positive.
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Be consistent. Be reliable. Then, be consistently reliable.
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Take feedback, criticism and suggestions in a positive way.
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Build a foundation of trust between the customer and the team.
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Make your team knowledgeable, friendly and available, to ensure quick responses.
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Better service ensures customer satisfaction. A motivated team offers better service.
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